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Tangible Service Standards

Each customer in Pure Sip Pvt. Ltd. has a service software for the service records and a hard copy service card. The installation will be completed to your entire satisfaction and a feed back card seeks your endorsement for the highest quality installation. Break-down telephone calls are personally attended. Service requests after office hours will be received through sms at +91 9904001000. Each service request is assigned a service docket number and will be attended to within 24 hours.

if your service request has not been attented to for more than 48 hours. Please SMS your complaint to +91 9824009996.

After The Warranty Period

At the end of one year it is wise to do a complete strip-down servicing and change consumables such as Sediment Filter, Activated Carbon Cartridge and for some models the Taste Conditioner Cartridge too. The service will be done within 48 hours of your call.

You will receive a mail or telephone call to remind you when the annual service falls due. Please ensure that you setup a service appoiment so that your water purifier is working efficiently and effectively.

There are other components such as the Pump the R.O Membrane the U.V Lamp etc which will be changed after their life is exhausted. There is considerable variation in the life of these components based on water quality and usage patterns.

Service charges and cost of components have to be paid on the same day as follow- ups involve needless time, effort and travel in a city where commuting is tedious and expensive.
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